General
Terracom Informatics Ltd (hereinafter "Terracom"), the developer of Kerveros Live, is firmly committed to the privacy of its customers. Terracom shall take all reasonable measures to have your personal information protected to ensure you feel safe and secure.
This Privacy Policy covers how Terracom uses personal information that users provide to Terracom when they use Terracom guard tour monitoring software, Kerveros Live platform. By using any of the services you accept the terms of our Privacy Policy.
The way we collect and use your information
The information that Kerveros Live collects about you can be classified as Personal Information and Anonymous Information. Personal Information refers to information that identifies you as a person, for example, your name, postal address, phone number, email address, payment details. Anonymous Information refers to information that does not identify a specific individual.
Personal Information
We collect your email address when you register in Kerveros Live website (https://kerveroslive.com).
We may use your Personal Information to respond to an email or other inquiry or request, to help improve the Service, to customize your experience at the Websites or to send updates or notices about the Service. We also use your Personal Information to bill you for the Service subscriptions and other charges. The billing is performed by the third-party billing service PayPal securing your sensitive financial and billing information.
Anonymous Information
Every time you visit the Websites, Terracom collects certain technical information from your Web browser. It includes the pages that were visited and returned to, the time spent on the Terracom website (https://kerveroslive.com) by a visitor, the operating system, the Web browser version, the referring site and any keywords used to find the Websites on search engines. This information does not contain any reference to the personal information. This information can only be accessed by Terracom and can be used with the sole purpose of tracking visits to the Websites and improve the experience, content and layout of the Websites. Using the anonymous information, Terracom can also identify defects in the Service and thus continually improve the quality of the Service.
Your data protection rights
In accordance with the European General Data Protection Regulation 2016/679 (GDPR) you have a right of access, correction, removal of your personal data which you may exercise or receiving them in a structured, commonly used and machine-readable format, by sending us a support ticket at (https://kerveroslive.com/contactus-form). Your requests will be processed within 30 days.
You are also able at any time to modify personal data by logging into your account and clicking on “Edit”.
Data Retention, account deactivation and deletion
We store data to our databases for as long as a client is active and for a period of 10 years after the deactivation of the client’s account. However, the time period of the data storage may be a case-by-case determination that depends on things such as the nature of the data, the legal framework of the client’s country and the reason why it is collected and processed.
Cookies
Terracom may automatically collect some information through the use of cookies. A cookie is a small data file that is stored on a user's computer to enable the Service to recognize a user that previously used the Service. Terracom uses information collected from cookies to track the pages of the Websites that our users view, the browsers they use, the devices they logged in from (tablet, desktop, etc) and other information about user activity when visiting the Websites.
Terracom implements Remarketing campaigns with Google Analytics for Display Advertising online. Terracom and the third-party vendors, including Google Inc., use the first-party cookies (such as the Google Analytics or Google AdWords remarketing cookie) to inform, optimize, and serve ads based on a person's past visits to the Websites. As a result, Terracom ads shall be displayed on the sites across the Web. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.
The way we share your information
Privacy of our users is very important for Terracom. We shall not disclose, sell or rent your Personal Information to any third party for marketing purposes. We shall share your Personal Information with the third parties only if you instruct us to and only if such information is required to provide you with specific services. We shall use a PayPal to bill our users for subscriptions and other fees. These third parties shall not retain, share or store any Personal Information except to provide these services and shall be bound by strict confidentiality agreements, which limit their use of such information.
How we protect your information
Terracom shall use all and every commercially reasonable physical, managerial and technical safeguard to preserve the integrity and security of your Personal Information. We cannot warrant the security of any information you provide in the Service and you do so at your own risk. Once we received any information from you, Terracom shall make all and every commercially reasonable effort to ensure the security of our systems. Please note that this is not a guarantee that unauthorized entry or use, hardware or software failure and other factors that may at any time compromise the security of user information, will not happen.
E-mail communication
Terracom is committed to keeping your email address confidential. We shall never sell, rent or lease our user email lists or otherwise disclose the user email addresses to any third party. We shall use our users' email addresses exclusively to communicate Terracom information to them. We respect your attention and time so we shall limit the frequency of our mailings to a reasonable amount.
We collect e-mails in our website via opt-in forms. By submitting your e-mail address to an opt-in form, you will receive notification regarding any system update, pricing plans offers, company’s participation in exhibitions and events or crucial system interruptions.
Terracom administrative and service announcements
Terracom shall automatically email administrative messages such as "Thank you" messages or welcome messages or “Subscription activation” messages introducing users to the Terracom products and services, responses to password recovery, password and email change requests and similar explanatory messages that are necessary for user guidance. Users cannot opt-out from these emails.
Terracom may email you service announcements such as day and time of expected interruptions of services, change of prices or service specifications. These emails have no opt-out status either.
Changes in our Privacy Policy
Your use of the Services, including any dispute concerning privacy, is subject to this Privacy Policy, Terracom Terms of Use. Terracom reserves the right to modify this Privacy Policy from time to time and such modifications shall be effective upon posting them on the Website. You agree to be bound by any changes to this Privacy Policy when you use the Services after any such modification is posted. It is, therefore, important that you review this Privacy Policy regularly to ensure you are updated of any changes.
Contact Terracom
If you have any questions or comments about our Privacy Policy please contact us at info(at)qrpatrol(dot)com or you can email Kerveros Live’s Data Protection Officer directly at: privacy(at)terracom(dot)gr or by mail to: Terracom Informatics Ltd, Attn: Data Protection Officer, Ethnikis Antistasis 79, Katsikas, Ioannina, Zip: 45221 Greece.
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